Salary@Sea

Customer Service

Key Contact & Service Information

If you are a Royal Caribbean crew member and need assistance with Salary@Sea, please use the following official channels:

  • Onboard: Directly contact the Payroll Office on the ship.
  • Ashore (Email): Send an email to Salaryatsea@rccl.com (provide your Crew ID and issue description).
  • Service Provider (North Lane): Call 1-866-326-8689 or 1-610-941-4607; or email Help@Northlane.com.
  • Official Website: Log in via login.Northlane.com (ashore) or login.Northlane.com/rccl (onboard).